Terms and Conditions
We recommend that you print a copy of the Terms for future reference. By using our Sites, you confirm that you accept the Terms and that you agree to comply with them.
1. Information about us
Our Sites are operated by One Move Property Group Ltd ("We" or "onemovestudent.com") with a registration number of 11591792. Our office is located at 94 Clerkenwell Rd., London, EC1M 5RJ. Our phone number is +44 2037 447799. Onemoveonemovestudent.com is based in London and is supported by a number of group companies (the “group companies”) around the world. The group companies function to provide support to onemoveonemovestudent.com and have no power or authority to represent onemoveonemovestudent.com or to enter into any contract for or on behalf of onemoveonemovestudent.com. Your contractual relationship is with onemoveonemovestudent.com and not the group companies.
2. Accessing our Sites
Our Sites are made available free of charge. Any fee collected via our Sites, including application fee, management fee, security deposits etc., is collected on behalf of listed third parties.
We do not guarantee that our Sites, or any content on them, will always be available or be uninterrupted. Access to our Sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Sites.
3. Your account and password
In order to register for an account on our Sites you must be aged 18 or over at the point of registration or be 13 or older and have your parent or guardian’s consent to register for an account on our Sites. You must (or your parent or guardian acting on your behalf) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws.
If you choose, or you are provided with, any user identification code, password or any other piece of information as part of our security procedures to set up an account, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password you must promptly notify us at email@example.com. Following such notification you may be required to set up a new account with a new identification code and/or password.
4. Agreements between Users of Our Sites
Our Sites allow property owners and managers to advertise their properties (each, an "Provider") to potential student tenants (each, a "Student").
You may use the Sites as a guest user or a registered user. Once you have discovered a property that best suits your needs, you can make an enquiry and complete the booking request form. The booking request form includes your name, email address, phone number and information concerning the length of stay. No payment details are required at this stage and there is no commitment to rent a room. Your designated booking specialise will then contact you to confirm and discuss the accommodation type that you require. Contact may be made via messaging systems including LINE, Whatsapp, iMessage, Wechat, QQ, etc.
We do not own or manage, nor do we contract for, any rental property listed on our Sites. We will not be a party to any agreement between a Provider and a Student. The terms of any agreement entered into between a Provider and a Student may vary from Provider to Provider. It is your responsibility to review and agree to a Provider’s specific terms including the Provider’s terms relating to payments and cancellations where payment is made via our Sites. All aspects of a transaction between a Student and a Provider, including (but not limited to) the quality, condition, safety or legality of the properties advertised and the ability of a user to enter into a transaction are solely the responsibility of each user. This includes the terms of any security deposit, which are set by the Provider. We do not represent, or negotiate, or carry out research on the part of or act on behalf of either Providers or Students.
We do not accept any responsibility for the confirmation of a Student and/or Provider’s identity. Where a third party (for example an education or travel agent) acts on a Student’s behalf, it is the Student’s responsibility to ensure the accuracy of the information provided by the third party. We encourage users to take all such steps as necessary to communicate directly with a Student/Provider (as applicable) to assure yourself of the other person’s identity, details of the property and any tenancy agreement.
The prices of properties displayed on the Sites are liable to change at any time. Despite our best efforts, some of the prices listed on the Sites may be incorrect. We expressly reserve the right to correct any pricing errors on our Sites and/or on potential bookings which have not yet been completed.
We display the prices that Providers provide to us from time to time. We are not responsible or liable for the accuracy of the prices displayed, to the maximum extent permitted by applicable law.
Due to the international nature of our Sites, the currency of the prices shown may vary depending on your location. Currency rates given on the Sites are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual prices may vary from those shown on the Sites.
From time to time, third parties may list promotions, special offers or other forms of coupon on our Sites (“Coupons”). Coupons will contain terms and conditions that will apply in addition to these Terms, and will be void if you attempt to redeem the Coupon in violation of either these Terms or the terms of the Coupon. Unless expressly stated on the Coupon, it may not be used in combination with other promotions or discounts. Coupons are only redeemable during the promotional period specified in the Coupon, subject to availability. These Coupons will be non-transferable and have no alternative cash value.
In some circumstances, you can make payments to Providers via our Sites using payment providers such as Stripe, Alipay, WeChat etc. You can find out more about Stripe here. You can find out more about Alipay here. In such circumstances, it remains your responsibility to make yourself aware of the Provider’s booking and cancellation policies. Any deposit paid to an Provider via our Sites is held by the Provider not by Onemovestudent.com. At the end of a tenancy agreement, you must contact the Provider to obtain the return of your deposit.
Where you request a refund via Stripe, in accordance with Stripe’s refund policy, it may take up to two weeks for you to receive the refund.
7. Changes and cancellation
Any tenancy agreement entered into will be between a Student and a Provider. It is a Student’s responsibility to make themselves aware of the Provider’s cancellation policy at the time of booking. In the event that you need to change or cancel your agreement, please contact your allocated Onemovestudent.com booking specialist.
8. Intellectual property rights
You must not use any part of the content on our Sites for commercial purposes without obtaining a licence to do so from us.
9. No reliance on information
The content of our Sites are provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Sites, including entering into a tenancy agreement for a property advertised on our Sites.
We have no duty to pre-screen content posted on our Sites by users whether directly contributed by the user or contributed by us or a third party on behalf of the user (including, without limitation, property listings, reviews of a property, participation in an interactive community, forum or blog or any other content provided by a user to our Sites).
Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date. We display the property information that Providers provide to us from time to time. To the maximum extent permitted by applicable law, we are not responsible for the accuracy of the property information displayed.
We make no representations about the suitability of the information and services available on our Sites for any purpose and the inclusion of any properties on our Sites does not constitute any endorsement or recommendation of such properties by us.
10. Limitation of our Liability
To the maximum extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise (except that, in the case of Spanish, Turkish or Japanese users only, losses incurred as a result of our wilful misconduct or gross negligence or default shall not be excluded and, in the case of French users only, losses incurred through our tortious liability or breach of statutory duty shall not be excluded), even if foreseeable, arising under or in connection with:
use of, or inability to use, our Sites;
the accuracy of any property listings; and/or
use of or reliance on any content displayed on our Sites.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; and/or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, and/ or loss of business opportunity.
To the maximum extent permitted by applicable law, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We will not be liable for any act, error, omission, representations, warranties, breach or negligence by or of any third party, including a Provider or a Student.
If you are a resident of Germany, the above clause 10 shall not apply and shall be replaced with the following provisions:
We warrant that the services provided hereunder materially comply with the descriptions in these terms and conditions.
We are only liable for damages caused by intent, gross negligence, injury to life, body and health. Any further liability shall be excluded. The limitation of liability shall also apply to the benefit of the employees, agents and vicarious agents.
If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes.
We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as an endorsement by us of those linked websites.
11. Uploading content to Our Sites
Whenever you make use of a feature that allows you to upload content to our Sites, or to make contact with other users of our Sites, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with the Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our Sites or provide to us in any other way for us to use on our Sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but are required to grant us and other users of our Sites a royalty-free, worldwide licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who can reasonably demonstrate that any content posted or uploaded by you to our Sites constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content or listings posted by you or any other user.
We have the right to remove any posting you make on our Sites if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users do not represent our views or values.
We do not guarantee that our Sites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.
You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you could commit a criminal offence under applicable cyber law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
13. Linking to our Sites
You may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Sites in any website that is not owned by you.
Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home pages.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our Sites other than that set out above, please contact firstname.lastname@example.org.
14. Third party links and resources on our Sites
Where our Sites contain links to other sites and resources provided by third parties, these links are provided for your information only.
Any maps provided on our Sites that are provided by Google are subject to the current terms and conditions published by Google available at:
We have no control over the contents of those sites or resources.
15. Changes to the terms
We may revise these terms at any time by amending this page. We will use appropriate means, such as relevant announcements on our website, to inform you on such amendments. However, we ask you to check this page from time to time to take notice of any changes we made, as you will be subject to the terms and conditions in force at the time that you use our Sites. If you do not agree with the changes, you must stop using the Sites.
16. Applicable Law
If you are a resident of France, the above clause 16 shall not apply and shall be replaced with the following provisions:
If you are a resident of France or Germany, the above clause 17 shall not apply.
18. Trade Marks
"Onemovestudent.com", the “onemovestudent” logo featured on the Site are our registered trademarks and must not be used in any way without our express prior written consent.
20. Contact us
To contact us, please email email@example.com.
Thank you for visiting our Sites.